At QOP Home Health, we run clearly scoped operational services where “done” is defined upfront. Delivery is measured on completed outcomes, not hours, seats, or general activity.
PeopleProcessPerformance
expertise in
Home Care & Hospice
Building stronger, more connected teams
Two pillars of scalable growth
Slow hiring and overworked teams can stall progress. QOP Home Health solves that gap. We bring proven talent to the exact roles you need and take ownership of operational workflows, delivering completed outcomes instead of vague hours. A single partner to scale both staffing and execution efficiently.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
QOP Home Health provides outcome-based operational support you can trust. We take on clearly defined, recurring work that would otherwise burden your internal team, without adding staff, coverage layers, or management overhead. By removing recurring workload, we help your clinicians and coordinators focus on patient care instead of back-office tasks. Each service has explicit completion criteria, so delivery is measured on verified, finished outcomes rather than hours, seats, or vague promises.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
At QOP Home Health, our outcome-based model ensures you pay only for work completed to clearly defined standards. We begin with a discovery call to identify priority services and define what “done” looks like for your team. Work is integrated into your existing workflows for seamless execution. For tasks that are less amenable to standardization, a dedicated full-time specialist under a monthly model is available.
Our most requested services
Revenue Cycle: Claims & Follow-up
Claim submission and payer follow-up work until status outcomes are documented
QOP Home Health covers the operational work of getting claims out the door accurately and keeping them moving. It includes submissions, corrections, resubmissions, and documented payer follow-up. All work is tracked as completed items with verifiable proof. Payment handling and bank portal access are excluded.
Referral Intake & Pre-Admission
Manage referral intake from submission through to “ready for admission decision or scheduling”
QOP Home Health turns referrals into scheduling-ready intake packages. We capture referral details, verify and document coverage steps, initiate authorizations when needed, and highlight missing items with clear ownership. Work is complete when the intake record is ready for admission decision and scheduling, without making clinical decisions or handling client funds.
Visit Scheduling & Coordination
Visit scheduling actions and schedule confirmations with documented updates
We manage your visit calendar so it’s always reliable and actionable. From new bookings to changes, cancellations, coverage updates, and confirmation outreach, we handle the routine work so your clinicians can focus on care. Work is complete when updates are verified and confirmations logged, leaving clinical decisions with your team.
OASIS QA & Outcome Data
OASIS QA review packages and readiness checks, routing clinician corrections
We support OASIS data quality by running structured QA checks and delivering clear, auditable correction requests to your clinicians. We mark a record “done” when it’s ready or returned with documented fixes and tracked status. We don’t replace clinical assessment or sign-off, and we help reduce preventable errors while keeping reporting readiness smooth and fully visible.
Documentation Compliance & Audit Packets
Assemble and track documentation for audit- and survey-readiness
QOP Home Health ensures your documentation is organized, complete, and ready for audits or surveys. We assemble packets, verify content, index records, and track any missing items with assigned ownership. Completion means the packet is review-ready with a clear audit trail. Clinical input and signatures are not included.
Patient & Caregiver Communications
Manage non-clinical patient and caregiver communications, resolving or routing requests with documented outcomes
QOP Home Health manages the routine communication that pulls coordinators and clinicians away from their core work. We handle non-clinical calls and messages, document interactions clearly, and route requests reliably. “Done” means the interaction is resolved or routed, with next-step ownership documented. Scheduling changes are directed to the Scheduling service to avoid double counting.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Home Health.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call, then prioritize the services that create the most operational load or carry the most business risk for your team, as long as they can be defined with clear completion rules. QOP Home Health only takes on services that can be scoped tightly enough to execute consistently.
How does work enter the workflow?
Work intake depends on the service. Tasks can enter through integrations, system triggers, scheduled batches, shared queues, or an agreed handoff process with your team. The intake method is defined per service so there is a consistent flow.
Do you work in our systems or your systems?
Either approach works, depending on what keeps delivery clean and trackable. Sometimes we operate directly in your tools, sometimes we use ours, and sometimes we connect both so the workflow stays aligned.
How do you define what counts as “complete”?
Each service is broken into outcome types with written completion rules. If evidence is required—like a confirmation, status change, record update, or log note—that requirement is defined upfront.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most clients use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. If volume exceeds the included amount, overage is billed using the same unit pricing. Items that are out of scope or blocked are not treated as completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up the tooling or integrations required, then run a short ramp to validate that completion rules match real day-to-day work. After that, delivery runs in steady state using the same definitions and pricing. QOP Home Health ensures the process is smooth, predictable, and auditable.
“We brought QOP Home Health in to manage referral intake and scheduling so nothing stalls after the first touch. Within a few weeks, work items were clearly defined, intake was clean, and completion became steady and reliable for our internal team.
The difference is that it’s not vague “support hours.” We see exactly what is done, in progress, or blocked. QOP Home Health connected with our workflows, and we only pay for verifiable outcomes. Our backlog stabilized, follow-ups are consistent, and internal time chasing updates dropped significantly.”
Allison Parker
Director of Clinical Operations
Real stories of growth