Operational services for home-health agencies, scoped tightly enough that “done” has a real definition. Referral intake to admission-ready. OASIS QA review packages. Claims submission and payer follow-up. Visit scheduling and confirmations. Audit packet assembly. You pay for completed outcomes, not seats or hours.
SchedulingVisitsDocumentation
expertise in
Home Care & Hospice
Building stronger, more connected teams
Home-health operations that actually get finished
Home-health operations slow down when referral packets pile up, OASIS reviews bounce back, and payer follow-ups sit without an owner. QOP Home Health runs those exact workflows to a defined done. Intake to admission, OASIS QA, claims follow-up, visit scheduling. Your clinicians stop context-switching between admin and care. One partner for staffing and back-office execution, billed by outcome instead of vague hours.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
QOP Home Health provides outcome-based operational support you can trust. We take on clearly defined, recurring work that would otherwise burden your internal team, without adding staff, coverage layers, or management overhead. By removing recurring workload, we help your clinicians and coordinators focus on patient care instead of back-office tasks. Each service has explicit completion criteria, so delivery is measured on verified, finished outcomes rather than hours, seats, or vague promises.
Scheduling. Visits. Documentation.
A model built around defined outcomes
At QOP Home Health, our outcome-based model ensures you pay only for work completed to clearly defined standards. We begin with a discovery call to identify priority services and define what “done” looks like for your team. Work is integrated into your existing workflows for seamless execution. For tasks that are less amenable to standardization, a dedicated full-time specialist under a monthly model is available.
How we help
Revenue Cycle: Claims & Follow-up
Claim submission and payer follow-up work until status outcomes are documented
QOP Home Health covers the operational work of getting claims out the door accurately and keeping them moving. It includes submissions, corrections, resubmissions, and documented payer follow-up. All work is tracked as completed items with verifiable proof. Payment handling and bank portal access are excluded.
Referral Intake & Pre-Admission
Manage referral intake from submission through to “ready for admission decision or scheduling”
QOP Home Health turns referrals into scheduling-ready intake packages. We capture referral details, verify and document coverage steps, initiate authorizations when needed, and highlight missing items with clear ownership. Work is complete when the intake record is ready for admission decision and scheduling, without making clinical decisions or handling client funds.
Visit Scheduling & Coordination
Visit scheduling actions and schedule confirmations with documented updates
We manage your visit calendar so it’s always reliable and actionable. From new bookings to changes, cancellations, coverage updates, and confirmation outreach, we handle the routine work so your clinicians can focus on care. Work is complete when updates are verified and confirmations logged, leaving clinical decisions with your team.
OASIS QA & Outcome Data
OASIS QA review packages and readiness checks, routing clinician corrections
We support OASIS data quality by running structured QA checks and delivering clear, auditable correction requests to your clinicians. We mark a record “done” when it’s ready or returned with documented fixes and tracked status. We don’t replace clinical assessment or sign-off, and we help reduce preventable errors while keeping reporting readiness smooth and fully visible.
Documentation Compliance & Audit Packets
Assemble and track documentation for audit- and survey-readiness
QOP Home Health ensures your documentation is organized, complete, and ready for audits or surveys. We assemble packets, verify content, index records, and track any missing items with assigned ownership. Completion means the packet is review-ready with a clear audit trail. Clinical input and signatures are not included.
Patient & Caregiver Communications
Manage non-clinical patient and caregiver communications, resolving or routing requests with documented outcomes
QOP Home Health manages the routine communication that pulls coordinators and clinicians away from their core work. We handle non-clinical calls and messages, document interactions clearly, and route requests reliably. “Done” means the interaction is resolved or routed, with next-step ownership documented. Scheduling changes are directed to the Scheduling service to avoid double counting.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Home Health.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Common questions
How do we decide what services to start with?
Discovery call first. We look at where your team is bleeding time or carrying compliance risk, then pick the services where we can write a clean completion rule. If a service can’t be scoped that tightly, we won’t take it on. Better to do four things well than ten things vaguely.
How does work enter the workflow?
Depends on the service. Referrals arrive through your CRM or a shared queue. Claims pull from your billing system on a batch. OASIS QA runs off a scheduled trigger. The intake path is set per service so nothing falls through assumptions.
Do you work in our systems or your systems?
Whichever keeps the work cleanest. Often we work directly in your EHR, billing system, or CRM. Sometimes we run from our own tools and push results back. We connect both sides so the workflow doesn’t fork into two truths.
How do you define what counts as “complete”?
Each service breaks into outcome types. Each outcome type has a written completion rule. If the outcome needs evidence (a confirmation, a status change, a record update, a log note), that evidence is named in the rule before the work starts, not after.
How does pricing work?
Outcome-based. Each outcome type has a unit price. Most clients run on a recurring service credit or a minimum commitment, drawn down by what actually completes. Overage above the commitment uses the same unit price. Out-of-scope or blocked items don’t count as completed. You don’t pay for effort that didn’t move.
What does onboarding look like?
Scope and outcomes first. Then intake method. Then tooling and integrations. Then a short ramp where we run the completion rules against your real work to make sure they match reality. Once that’s true, delivery runs steady-state. The rules and pricing from day one of the ramp are the rules and pricing in month nine.
“We brought QOP Home Health in to stop the bleed after first touch. Referral intake and visit scheduling were where work went to die in our agency. Within the first month the referral queue had a real shape: each item was either ready for admission decision, waiting on a specific item, or scheduled.
The thing I appreciate is that “support hours” is not the unit. We see exactly what closed, what’s open, what’s stuck, and we pay for the closed ones. The backlog stopped growing. Follow-ups actually happen. My clinical managers stopped chasing status and started doing the parts of the job only they can do.”
Allison Parker
Director of Clinical Operations
What clients say